c777x Privacy Policy

1 Overview

This Privacy Policy applies to all players who register, browse, or interact with the c777x platform — including the website and the c777x mobile app. When we say "c777x", "we", "us", or "our", we are referring to the company operating the c777x betting and gaming platform. When we say "you" or "your", we mean any individual accessing or using our services.

By registering an account on c777x, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together govern your use of the platform.

We take our responsibility to protect your personal data seriously. Everything we collect is used for a specific, legitimate purpose — operating your account, processing your PKR deposits and withdrawals, keeping the platform safe, and improving the experience for Pakistan players. Nothing is collected just for the sake of it, and nothing is sold to third-party advertisers.

2 Data We Collect

We collect information in three main ways: directly from you when you register or use the platform, automatically when you interact with the site or app, and from third-party service providers involved in payment processing or identity verification.

Information You Provide Directly

• Registration details: your full name, date of birth, email address, mobile number, and account password.
• Identity verification: copies of government-issued ID (such as a CNIC), proof of address, or other documents requested as part of our verification process.
• Payment information: details of the PKR payment methods you use, including JazzCash or Easypaisa account numbers, Raast identifiers, bank account details, or card information where applicable. Full card numbers are processed by our payment providers — we do not store them directly.
• Communication records: messages you send to our support team, including live chat transcripts, emails, and any other correspondence.
• Responsible gaming preferences: deposit limits, cooling-off settings, and self-exclusion requests that you set through your account.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: pages visited, time spent on each section, betting and gaming activity, search terms used within the platform, and session duration.
• Location data: approximate geographic location derived from your IP address. We do not collect precise GPS coordinates.
• Cookie and tracking data: as described in Section 6 of this policy.

Information from Third Parties

• Identity and age verification services may confirm or supplement the details you provide during registration.
• Payment processors confirm transaction status and may share fraud-related signals with us to protect your account.
• Where permitted and relevant, fraud prevention and anti-money-laundering databases may be consulted to verify the legitimacy of account activity.

3 How We Use Your Data

Every piece of data we collect has a clear purpose. We do not process your personal information for reasons beyond those listed here without obtaining your explicit consent first.

• Account management: creating and maintaining your c777x account, processing login requests, and managing your preferences and settings.
• Identity verification: confirming that you are over 18, that your identity matches the details you provided, and that your account belongs to a single, genuine individual.
• Transaction processing: handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets; recording transaction history in your account.
• Customer support: responding to queries, resolving disputes, and following up on complaints or feedback you submit through any channel.
• Personalisation: displaying relevant promotions, sports markets (such as PSL and T20 cricket), and game recommendations based on your activity and preferences.
• Security and fraud prevention: detecting unusual account activity, preventing unauthorised access, and identifying potential money laundering or bonus abuse.
• Legal compliance: meeting any recordkeeping, reporting, or verification obligations that apply to c777x as a gaming operator.
• Marketing communications: sending you promotional emails, bonus offers, and platform news — but only if you have opted in to receive them, and always with a clear opt-out option.
• Platform improvement: analysing aggregated usage data to understand how players navigate c777x and identifying areas for improvement in design and functionality.

4 Payments & Transaction Data

All financial transactions on c777x — including PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets — are processed through secure, third-party payment gateways. These providers are bound by strict data protection and financial security standards.

• c777x records transaction amounts, timestamps, payment method types, and transaction reference numbers as part of your account history. This data is necessary for processing withdrawals, resolving payment disputes, and meeting recordkeeping requirements.
• Full card numbers and complete bank account credentials are handled directly by our payment processors. c777x stores only tokenised or partial identifiers sufficient to recognise your payment method for future transactions.
• Transaction records are retained for the period specified in Section 8 of this policy. You can view your own transaction history at any time from your account dashboard.
• If a payment dispute arises, relevant transaction data may be shared with the payment provider involved to facilitate resolution. This is limited to what is strictly necessary for that purpose.

5 Sharing Your Data

c777x does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Full stop. We only share your data in the specific, limited circumstances described below.

• Payment processors: to process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, banking networks, and card schemes.
• Identity and age verification providers: to confirm your identity, age, and the authenticity of documents you submit during account verification.
• Fraud and AML screening services: to screen transactions and account activity against fraud and anti-money-laundering databases as required by our operational obligations.
• Technology and infrastructure providers: companies that host our servers, provide our database systems, or deliver core platform technology. These providers access your data only to the extent necessary to perform their services for c777x and are bound by confidentiality agreements.
• Customer support platforms: tools that help our support team manage, log, and respond to your queries and complaints.
• Legal and regulatory authorities: if required by applicable law or a valid legal order, c777x may be obliged to disclose certain data to regulatory, law enforcement, or judicial authorities. We will only do so to the extent strictly required.

In all cases where data is shared with third parties, we ensure that appropriate data processing agreements are in place and that your information is handled with the same standard of care we apply ourselves.

6 Cookies & Tracking Technologies

c777x uses cookies and similar technologies — including local storage and session tokens — to make the platform work correctly and to improve your experience.

Types of Cookies We Use

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in, and security tokens that protect against cross-site request forgery. You cannot opt out of essential cookies without losing the ability to use c777x.
• Functional cookies: remember your preferences such as language settings, display options, and your last-viewed markets or games. These make your experience more convenient.
• Analytical cookies: help us understand how players navigate c777x — which pages are visited most, where people encounter problems, and how long they spend in different sections. This data is aggregated and does not identify you individually. We use it purely to improve the platform.
• Marketing cookies: used only if you have consented, to deliver relevant promotional content about c777x features, bonuses, and upcoming events like PSL season offers.

You can manage or withdraw consent for non-essential cookies at any time through your browser settings or the cookie preference centre on c777x. Removing cookies may affect some platform functionality.

7 Data Security

Keeping your personal data and financial information secure is one of our most important responsibilities. c777x applies a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

• All data transmitted between your device and c777x is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account passwords are stored using one-way cryptographic hashing — even c777x staff cannot see your password in plain text.
• Access to personal data within c777x is restricted on a need-to-know basis. Staff who can access player data are subject to confidentiality obligations and regular security training.
• Our systems are monitored continuously for suspicious activity. Automated alerts and manual review processes are in place to detect and respond to security incidents promptly.
• PKR payment transactions pass through PCI-DSS-compliant payment gateways, which meet the financial industry's highest standards for card and wallet data security.

Despite these measures, no system connected to the internet can be guaranteed 100% secure. You also play a role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone. If you believe your account has been compromised, contact c777x support immediately.

8 Data Retention Periods

We only keep your personal data for as long as it is necessary for the purpose it was collected, or as required by our operational and legal obligations.

• Account data: retained for the lifetime of your active account, plus a period of up to 5 years after account closure to meet recordkeeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of 5 years following the date of the transaction.
• Identity verification documents: retained for as long as your account is active and for up to 5 years after closure.
• Support communications: chat logs and email records are retained for up to 3 years, or longer if they relate to an open dispute or legal matter.
• Marketing preferences: if you opt out of marketing communications, we retain a record of that preference indefinitely to ensure we do not contact you in the future.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights Over Your Data

You have meaningful control over the personal data c777x holds about you. The following rights are available to all registered players:

• Right to access: you can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: if any personal data we hold is inaccurate or out of date, you can ask us to correct it. For basic details like your email address or mobile number, you can update these directly from your account settings.
• Right to deletion: you can request that we delete your personal data. We will do so where there is no legal or operational reason to retain it. Note that transaction records and identity verification data may need to be retained for the periods described in Section 8.
• Right to restrict processing: in certain circumstances, you can ask us to stop using your data for specific purposes while a dispute or query is being resolved.
• Right to data portability: you can request your personal data in a structured, machine-readable format.
• Right to withdraw consent: where we process your data based on your consent (for example, for marketing communications), you can withdraw that consent at any time through your account settings.

To exercise any of these rights, contact our support team with your account details and a description of your request. We will respond promptly and, where a request cannot be fulfilled, we will explain why clearly.

10 Minors

c777x is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, please do not attempt to register on c777x or provide any personal information through our platform.

If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. If you believe a person under 18 has registered on c777x, please contact our support team so we can investigate and take appropriate action. See our Responsible Gaming page for guidance on tools that can help restrict access for younger household members.

11 Third-Party Links & Services

The c777x platform may contain references to third-party services — for example, payment gateways like JazzCash or Easypaisa that you are redirected to when processing a PKR transaction. Once you leave the c777x platform and are on a third-party site or app, that third party's own privacy policy governs how your data is handled. c777x is not responsible for the privacy practices of third-party services.

We recommend reviewing the privacy policies of any third-party service you use in connection with your c777x account, particularly your chosen payment provider.

12 Changes to This Policy

c777x may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or legal obligations. When material changes are made, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of c777x after a policy update is published constitutes your acceptance of the revised terms. If you disagree with any changes, please stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a concern about how your personal information has been handled, please reach out to our support team. We aim to acknowledge all data-related queries promptly and resolve them as quickly as possible.

You can also find answers to common account and platform questions on our FAQ page.